App 内人工客服Live support in the app
登录后打开通讯录顶部的「熊猫人工客服」，发文字或图片即可，客服在线时会尽快回复。After signing in, open "Panda support" at the top of Contacts and send a message or picture. We reply as soon as an agent is available.
通讯录Contacts熊猫人工客服Panda support
客服与帮助Support
使用中遇到问题？先看看下面的常见问题，或者直接联系我们。Having trouble? Check the questions below or get in touch.
联系我们Contact us
忘记密码Forgot your password
在登录页点「忘记密码」进入在线客服（无需登录），留下账号和昵称，客服核实身份后为你重置密码。Tap "Forgot password" on the sign-in screen to reach support without signing in. Leave your account name and nickname; we reset the password after verifying you.
登录页Sign-in screen忘记密码Forgot password
邮件联系Email
合作、隐私与其他问题，请发邮件给我们，一般在 2 个工作日内回复。For partnerships, privacy and anything else, email us. We usually reply within two working days.
hch8000hii@gmail.com常见问题Frequently asked questions
安卓安装时提示「禁止安装未知应用」或被拦截怎么办？Android blocks the install or says unknown apps are not allowed
这是系统对官网下载 APK 的常规提示。按提示进入设置，允许当前浏览器（或文件管理器）「安装未知应用」，然后返回继续安装。This is Android's standard prompt for apps downloaded from a website. Follow it to Settings, allow your browser (or file manager) to "Install unknown apps", then go back and continue.
三星、小米等机型若弹出「存在风险」等提示，选择「仍然安装」。安装包可在下载页用 SHA-256 校验。On Samsung, Xiaomi and others, choose "Install anyway" if a risk warning appears. You can verify the package with the SHA-256 on the download page.
三星等手机在后台收不到消息？Messages do not arrive in the background on Samsung and similar phones
请在熊猫「我 → 设置 → 消息提醒」中保持「后台保持连接」开启，并按以下步骤取消系统限制：In Panda, keep "Stay connected in background" on under Me → Settings → Notifications, then lift the system limits:
- 允许熊猫发送通知。Allow Panda to send notifications.
- 首次开启时按提示把熊猫加入电池优化白名单。When prompted, exempt Panda from battery optimisation.
- 三星：设置 → 设备维护 → 电池 → 后台使用限制，把熊猫设为「不受限制」。Samsung: Settings → Device care → Battery → Background usage limits, and set Panda to "Unrestricted".
忘记密码怎么办？I forgot my password
在登录页点「忘记密码」联系在线客服，留下账号和昵称。为了账号安全，密码只能由客服核实身份后重置，不提供短信自助找回。Tap "Forgot password" on the sign-in screen to contact support and leave your account name and nickname. For your security, passwords are only reset by our staff after verifying you; there is no SMS self-service reset.
如何注销账号？How do I delete my account?
在 App 中进入「我 → 注销账号」，确认后进入 15 天冷静期，期间重新登录可撤销；期满后账号与关联个人信息将被删除或匿名化（法律要求保留的除外），积分余额作废。In the app, go to Me → Delete account. After you confirm, a 15-day cooling-off period starts and signing in again undoes it. Afterwards the account and related personal data are deleted or anonymised (except where the law requires retention) and any points balance is void.
Windows 提示「Windows 已保护你的电脑」？Windows says "Windows protected your PC"
这是 SmartScreen 对新发布程序的提示。点「更多信息」→「仍要运行」即可。请只运行从本站下载、SHA-256 一致的安装包。This is SmartScreen's warning for newly released programs. Click "More info" → "Run anyway". Only run packages from this site whose SHA-256 matches.
可以同时在手机和电脑上登录吗？Can I use Panda on my phone and computer at the same time?
可以。电脑端登录时需要在已登录的手机上确认，之后两端同时在线，消息实时同步。Yes. When you sign in on a computer, confirm it on your signed-in phone; both then stay online with messages in sync.